Chester Station Facilities
Ticket Office Open Mon - Sat 5:30-00:30 Sun 7:30-00:00
Reservation Hours Mon - Sat 5:30-03:30
Sun 7:30 - 00:00
Customer Service No Tel 0845 6061 660
Left Luggage No (Please use Chester Backpackers Hostel)
Lost Property Yes
British Transport Police Office Mon - Sat 8:00-22:00
First Aid Centre Mon - Fri 9:00-17:00 Sun 9:00-17:00
Ticketing Service Details
Telesales Mon - Fri 5:30-00:00 Sat 5:30-23:30 Sun 7:30-00:00
Telesales - Note Telesales can be collected quoting a valid reference number
Ticket Collection Yes
Ticket Collection - Note During ticket office hours
Central Reservation Mon - Fri 9:00-00:00 Sat 5:30-23:00 Sun 7:30-00:00
Ticket Machines Yes
Ticket Machines - Note Tickets for immediate travel only. Cash and card payments are accepted by these machines.
Through Tickets Click here for Through Tickets information
Penalty Fares No
Ticket On Departure
Machine Locations There are two ticket machines on the main concourse situated either side of the ATM machines. Please note that these machines are not Fast Ticket Machines and can only issue tickets for immediate travel only. Any tickets bought over the phone or via the internet will have to be collected from the ticket office by quoting a valid reference number.
Operated By Arriva Trains Wales.
Machine Types Scheidt Bachmann.
Reservation Hours Monday-Saturday 05:30-03:30
Station Accessibility Click here for station accessibility information
First Class Lounge No
Seating Area Yes
Seating Area - Note There are seats and benches sited at various locations on the station.
Waiting Rooms Yes
Women-Only Waiting Room No
Meeting Point No
Refreshment Facilities Yes
Refreshment Facilities - Note Buffet located opposite the ticket sales office and also on platform 4A.
Pay Phone Yes
Pay Phone - Note Telephones are available on the station concourse and on platform 4A.
Post Box Yes
Post Box - Note On the Station concourse by platform 3
Tourist Information Office No
Tourist Information Office - Note The nearest Tourist Information is located in Chester City Centre
ATM Machine Yes
ATM Machine - Note Located on the main concourse.
Bureau de Change No
Bureau de Change - Note Although there is no Bureau de change, Euros and Travellers cheques will be accepted at the ticket office.
Shops - Note Newsagents Located just inside the station entrance.
Public Wi-Fi Not yet supplied
Web Kiosk No
Customer Information System No
Help Point No
Information Kiosk Monday-Saturday 05:30-00:30
Toilet Facilities Note 24 Hr Ladies and Gentleman's toilets are situated on Platforms 4A and 7A
Men's Toilets Monday-Sunday 07:00-20:00
Women's Toilets Monday-Sunday 07:00-20:00
Wheelchair-accessible Toilets Monday-Sunday 07:00-20:00
Baby Changing Yes
Baby Changing - Note Baby changing facilities are available by request of a key from the Station Manager.
Customer Help Points No
Is information about disabled facilities available in different formats? No
Hearing Loop Yes
Accessible Announcements Yes
Accessible Departure Boards Yes
Accessible Departure Boards - Note Concourse and platforms 3 -7b
Accessible Ticket Machines Yes
Accessible Booking Office Counter Yes
Ramp for Train Access Yes
Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
Step Free Access Coverage Whole station
All Public Doors Wide Enough for Wheelchairs Yes
Impaired Mobility Set-Down / Pick-Up Points Yes
Disabled Parking Yes
Accessible Car Park Equipment Yes
Wheelchairs Available No
Tactile Platform Edges Yes
Staff Help Available Monday-Saturday 06:00-23:30
Accessibility from Booking Office
Location Bicycle Access Wheelchair Access Number of Escalators Number of Steps Number of Lifts Level Access Fixed Ramp
Platform 1 Yes Yes 0 0 0 No No Notes
Platform 2 Yes Yes 0 0 0 No No Notes
Platform 3 Yes Yes 0 0 0 No No Notes
Platform 4 Yes Yes 0 44 2 No No Notes
Platform 5 Yes Yes 0 44 2 No No Notes
Platform 6 Yes Yes 0 44 2 No No Notes
Platform 7 Yes Yes 0 44 2 No No Notes
Minimum Connection Time (Minutes) 10
Rail Replacement Services Contact Customer Services for details
Cycle Storage 56 spaces in wheel racks, some sheltered.
Cycle Storage Location in the concourse
Cycle Storage Note Cycle Storage is located behind the buffet on the main concourse.
Car Park Monday-Sunday 24 hours
Car Park - Note There are Two car parks. One on the East and one on the West side of the station.
Arriva Trains no longer maintain the car parks and any enquiries should be directed to NCP on the phone number listed.
Car Park - Primary Phone Number 0870 606 7050
Number of Parking Spaces 206
Parking Charges £2.50 per 24 Hrs if travelling on the train. £4.00 per 24Hrs if not.
Car Park Operator NCP
Taxi Rank Yes
Taxi Rank - Note Outside the station front
TrainTaxi Cab firms serving this station
Bus Services Not yet supplied
Bus Services - Note There is a Free Bus Service for customers with a Valid rail ticket which runs from directly outside the station to Chester town centre. This service operates Mon to Sat from 07:00 to 19:00
Metro Services Not yet supplied
Local Transport Link Plan your journey to and from the station with Traveline
Airport Nearest Commercial Flights Liverpool International Airport
Car Hire See AVIS across the road
Cycle Hire No
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